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FAQ





This was the best 80 bucks I ever spent! The folks at Highster Mobile Spy helped me every step of the way. All of my questions were answered within just a few minutes...outstanding customer support! Keep up the good work!

— Tom, North Carolina


Will anything be shipped to me?

You will receive your purchase via instant download to the email address you enter during checkout. Nothing will be shipped to you unless you specifically request a physical copy of the program.



Do you have Customer Support?

We value your business and offer the highest level of customer care possible to all of our customers.

When you purchase Highster Mobile Spy you will receive FREE CUSTOMER SUPPORT. Our agents will be available to answer all of your questions and even walk you through the installation process if necessary.



I do not want anyone to know about my purchase, how can I pay without using my credit or debit card?

We recommend using a Prepaid Visa Card for your purchase. You can get a Prepaid Visa Card at any Wal-Mart, Walgreens, CVS and many other major retailers. Gift cards sometimes do not clear our fraud protection requirements so it is recommended that you do not use gift cards.



How are the applications installed?

The applications can be installed any of the following ways:

1.) OTA (over-the-air) links that you type directly into the phones web browser
2.) Scanning the QR Code of the application using the cell phones barcode scanner
3.) Transferring the files from your computer to the cell phone using a USB cable.
4.) Bluetooth connection.

Depending on your needs and circumstance you can install each application individually or all at once. To reduce battery consumption on the target phone we install each application individually.



Is the location of the phone displayed on a REAL map?

Yes the location of the phone is displayed in real time on a real map. For the GPS application Google Maps is used which provides unparalleled ease of use and accuracy.



How long does installation take?

Installation can be done in less than 3 minutes.



Will the program still work if the person I am monitoring changes their telephone number?

The program will continue to function regardless if the target telephone number has been changed.



Do I have to reinstall the application if the target telephone number is changed?

You will not have to reinstall the application or make any changes if the targe telephone number is changed.



Is there a monthly fee?

There are no monthly fees and no additional charges.



How long is the software good for?

There is no time limit on the software. The software is good for as long as you are using it on a compatible phone or other device.



How many phones can I monitor with the software?

You can monitor as many phones as you like, there is no limit.



Does the phone need internet?

The target phone does not need to have internet service for the application to function.



Where is the information from the target phone sent?

You can receive information collected by the target phone to any email address you specify or you can have it sent directly to your cell phone. Either way, you will have instant access to ALL information collected by the application.



Can I transfer the software from my PC to my phone via USB?

Yes, you can transfer the software via USB or internet connection.



If the person I am monitoring gets a new phone do I have to buy the program again?

No you can install the software to the new phone without having to repurchase.



Do I need to have the target phone telephone number?

No, you do not need the target telephone number if you are installing the application to the target phone.



Are prepaid phones supported?

Yes, most prepaid phones are supported. For a list of supported phones CLICK HERE



How will the charge appear on my billing statement?

The charge on your billing statement will not give any indication of a cell phone monitoring program.



How much "lag" time is there with the GPS?

Depending on atmospheric conditions and terrain the delay time in GPS tracking can vary from 2 to 5 minutes from real time. Example: If your target leaves their location at 1:00pm you will view their departure on your screen no later than 1:05pm.